The policy and procedure documents held in this section of the Policy and Procedure Library relate to consumer rights during service delivery.
The following Policy and Procedure Templates are available for NGO Mental Health and Addiction Providers and other organisations to download and modify to suit their own service requirements.
The following resources are related to the Consumer Rights Policy and Procedure Templates:
Consumer rights during service delivery are listed within the New Zealand Standards (8134.1.12008) Health and Disability Service (Core) Standards. The Standards intended outcome is that service users receive safe services of an appropriate standard that comply with consumer rights legislation. The Standards have been developed to ensure services:
Please note: While every effort is made to keep the policy and procedure templates and related information on this website up to date, organisations themselves must ensure all policies and procedures implemented within their respective organisation comply with all legislative and contract requirements.